Frequently Asked Questions

Orders are usually processed within 1 to 4 business days unless otherwise stated. During launches, restocks and presale periods, dispatch times may vary slightly due to high demand.

Yes, Sculpted By Mi ships worldwide. Shipping rates and estimated delivery times are calculated at checkout based on your location.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information attached.

Presale allows you to secure your pieces before stock officially arrives. Your order will be packed and dispatched once the presale collection is ready.

Current presale orders are estimated to dispatch within 2 to 6 weeks unless otherwise stated on the product page.

Yes, however your full order may ship together once all items are available and ready for dispatch.

We offer a 30 day return window from the date your order is delivered. Items must be unworn, unused and returned in original condition with tags attached.

Yes, if your preferred size is available we are happy to assist with exchanges. Please contact our support team before returning your item.

Please contact us as soon as possible with photos of the issue so our team can assist you quickly.