frequently asked questions
How long does it take for my order to be shipped?
Standard orders are typically processed within 1-3 business days. Preorders will have their own shipping timeframe listed on the product page. You will receive a notification and a tracking number as soon as your order has been shipped.
Do you ship internationally?
Yes, but we are only currently shipping to New Zealand & Australia. Don't worry though! We are hoping to expand worldwide in the near future.
Can I change my shipping address after placing my order?
Please email us immediately at hello@sculptedbymi.com and if the order hasn't been dispatched yet, we'll update the address for you.
I haven’t received a dispatch email/email confirmation?
Please be aware an automated email is sent to you to the given email address when your order is dispatched. Please check all folders including you junk as it will come from a noreply email address. To ensure emails reach you, add the domain eurocarparts.com to your safe senders list.
Do you accept returns or exchanges?
Yes! We accept returns within 30 days of delivery for unworn, unwashed items with tags still attached. Please only contact us on hello@sculptedbymi.com via email
What if my item arrives damaged or faulty?
Please reach out to us via hello@sculptedbymi.com straight away with photos, and we'll take care of you.
How do I know what size to order?
Each product has a size guide linked on its page. If you're in between sizes, we recommend sizing up for comfort.
Can you confirm you have received my return?
We aim to process returns within 5-7 working days of receiving them. You will be notified by email once the return is complete.We suggest you make a note of the shipping reference given when you sent the item back. This will allow you to track your parcel at every stage of delivery, including when we receive it.Should you have any queries about your return, please feel free to contact our Customer Service team via email
How do I wash my Sculpted by Mi pieces?
We recommend cold machine wash on a gentle cycle. Do not tumble dry, bleach, or iron to preserve the fabrics stretch and fit.
How do preorders work?
When you preorder, you're reserving your pieces before they officially launch. Shipping dates will be listed on the product page.
What payment methods do you accept?
We accept major credit cards, debit cards, paypal, Afterpay, and other secure payment options at checkout.
Are Sculpted by Mi pieces squat proof?
Yes, all of Sculpted by Mi activewear has been tested to ensure squat-proof quality and durability to ensure the best version of our activewear is purchased.